Pepvio ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit pepvio.com (the "Site") or use our services.
1. Information We Collect
Personal Information You Provide
- Account information: Name, email address, phone number, date of birth
- Health information: Medical history, current medications, allergies, health goals, biological sex, and other information submitted through our health assessment
- Payment information: Processed securely through Stripe. We do not store credit card numbers on our servers.
- Communications: Messages sent through our chat support
Information Collected Automatically
- Device and browser information
- IP address and approximate location
- Pages visited and interactions on our Site
- Referring URLs and search terms
- Cookies and similar tracking technologies
2. How We Use Your Information
- To match you with appropriate peptide therapy protocols
- To facilitate consultations with licensed healthcare providers
- To process prescriptions through licensed compounding pharmacies
- To process payments and manage subscriptions
- To communicate with you about your orders, account, and services
- To provide customer support
- To improve our services and user experience
- To comply with legal and regulatory obligations
3. HIPAA Compliance
Health information you provide through our assessment is treated as Protected Health Information (PHI) under the Health Insurance Portability and Accountability Act (HIPAA). We implement administrative, physical, and technical safeguards to protect your PHI, including:
- 256-bit SSL/TLS encryption for all data transmission
- Encrypted data storage at rest
- Access controls limiting PHI to authorized personnel and providers
- Regular security audits and monitoring
4. How We Share Your Information
We share your information only in the following circumstances:
- Healthcare providers: Licensed physicians in our network who review your intake and prescribe treatment
- Compounding pharmacies: FDA-registered 503A/B pharmacies that compound and ship your medications
- Payment processors: Stripe, for secure payment processing
- Service providers: Companies that help us operate our services (email, analytics, hosting), bound by data protection agreements
- Legal compliance: When required by law, regulation, or legal process
We do not sell your personal information to third parties. We do not share your health information for marketing purposes.
5. Your Rights
You have the right to:
- Access and receive a copy of your personal information
- Correct inaccurate personal information
- Request deletion of your personal information (subject to legal retention requirements)
- Opt out of marketing communications
- Request a copy of your health records
To exercise any of these rights, contact us at privacy@pepvio.com.
6. Data Retention
We retain your personal information for as long as your account is active or as needed to provide services. Health records are retained in accordance with applicable medical record retention laws (typically 7-10 years). We may retain certain information as required by law or for legitimate business purposes.
7. Cookies and Tracking
We use cookies and similar technologies for site functionality, analytics, and advertising. You can manage cookie preferences through your browser settings. Note that disabling cookies may affect site functionality.
8. Security
We implement industry-standard security measures to protect your information. However, no method of transmission over the Internet is 100% secure. If you believe your account has been compromised, contact us immediately at security@pepvio.com.
9. Children's Privacy
Our services are not intended for individuals under 18. We do not knowingly collect information from anyone under 18. If we learn we have collected information from a child under 18, we will delete it promptly.
10. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on this page and updating the "Last updated" date. Your continued use of our services after changes constitutes acceptance of the updated policy.
11. Contact Us
If you have questions about this Privacy Policy or our data practices:
- Email: privacy@pepvio.com
- Support: support@pepvio.com