Terms of Service

Last updated: April 3, 2026

Welcome to Pepvio. By accessing or using pepvio.com (the "Site") and our services, you agree to these Terms of Service ("Terms"). Please read them carefully.

1. Overview of Services

Pepvio is a technology platform that connects patients with licensed healthcare providers for peptide therapy consultations. We facilitate the process of health assessments, provider consultations, and prescription fulfillment through licensed compounding pharmacies. Pepvio itself does not practice medicine, prescribe medications, or compound pharmaceuticals.

2. Eligibility

  • You must be at least 18 years old to use our services
  • You must be located in a U.S. state where our provider network is licensed
  • You must provide accurate and complete health information
  • You must not have conditions that disqualify you from peptide therapy as determined by our providers

3. Medical Disclaimer

Pepvio is not a healthcare provider. All medical decisions, including whether to prescribe peptide therapy, are made solely by licensed physicians in our provider network. We do not guarantee that you will receive a prescription. Our health assessment and protocol matching are informational tools — they do not constitute medical advice, diagnosis, or treatment.

These statements have not been evaluated by the FDA. Products available through our platform are not intended to diagnose, treat, cure, or prevent any disease. All peptides require a valid prescription from a licensed healthcare provider and are compounded by FDA-registered pharmacies.

4. Subscriptions and Billing

  • Pepvio operates on a monthly subscription model
  • Your subscription begins after a licensed provider approves your prescription
  • Payment is processed securely through Stripe
  • Subscriptions auto-renew monthly until cancelled
  • You may cancel or modify your subscription at any time
  • Refunds for the current billing period are handled on a case-by-case basis

5. Refund Policy

  • Provider denial: If a licensed provider determines that peptide therapy is not appropriate for you, you will receive a full refund automatically
  • Cancellation: You may cancel your subscription at any time. No refund is provided for the current billing period, but you will not be charged again
  • Quality issues: If you receive a product that is damaged or defective, contact support@pepvio.com for a replacement or refund

6. Accuracy of Information

You agree to provide truthful, accurate, and complete information in your health assessment and account registration. Providing false information may result in account termination and could pose serious health risks. You are responsible for updating your information if your health status changes.

7. Prohibited Uses

You agree not to:

  • Provide false or misleading health information
  • Use our services for any unlawful purpose
  • Resell, redistribute, or transfer medications received through our platform
  • Attempt to obtain prescriptions for anyone other than yourself
  • Interfere with or disrupt our services or servers
  • Use automated systems to access our services without permission

8. Intellectual Property

All content on the Site — including text, graphics, logos, and software — is the property of Pepvio or its licensors and is protected by intellectual property laws. You may not reproduce, distribute, or create derivative works without our written consent.

9. Limitation of Liability

To the maximum extent permitted by law, Pepvio and its officers, directors, employees, and agents shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of our services. Our total liability shall not exceed the amount you paid to us in the 12 months preceding the claim.

10. Indemnification

You agree to indemnify and hold Pepvio harmless from any claims, damages, or expenses arising from your use of our services, your violation of these Terms, or your violation of any rights of a third party.

11. Governing Law

These Terms are governed by the laws of the State of Delaware, without regard to conflict of law principles. Any disputes shall be resolved in the state or federal courts located in Delaware.

12. Changes to These Terms

We reserve the right to update these Terms at any time. Material changes will be communicated via email or a prominent notice on our Site. Continued use of our services after changes constitutes acceptance.

13. Contact

Questions about these Terms:

  • Email: legal@pepvio.com
  • Support: support@pepvio.com